Terms & Conditions

1. About these terms

These terms govern your use of the Tuchati website, the Tuchati Assistant, and any Tuchati service, including One Request and Tuchati Plus (each a "Service"). By using Tuchati or purchasing a Service, you agree to these terms. Our full company identification details are set out in our Legal Notice, and how we handle your personal information is set out in our Privacy Policy.

2. What Tuchati provides

Tuchati provides guidance, information and personalised human support to help people navigate administrative processes related to moving to and living in Spain. We offer three ways to get help: our free Help Centre and AI Assistant, for general guidance; One Request, a single paid task handled by a human advisor from start to finish; and Tuchati Plus, a monthly subscription giving you an ongoing quota of active requests handled the same way.

Tuchati is not a government body, a law firm, or a substitute for official legal, tax, immigration or medical advice. Our advisors are not lawyers or other regulated professionals, and nothing we provide — through the Assistant or a human advisor — constitutes legal advice. For matters that require a licensed professional (such as a court proceeding or a formal legal opinion), we'll tell you so and, where we can, point you toward one.

3. Eligibility and your responsibilities

You must be at least 18 years old to purchase a Service. You're responsible for the accuracy of the information and documents you provide to us, for making sure any document you upload is your own or that you're authorised to share it, and for complying with the official requirements of any administrative process you undertake with our support. Tuchati helps you understand and navigate these processes, but responsibility for official submissions and their consequences remains yours.

4. Pricing and payment

Prices for One Request, Tuchati Plus and any other paid service are shown in euros on our Pricing page at the time of purchase, inclusive of any applicable tax unless stated otherwise. Payments are processed securely by Stripe; Tuchati never receives or stores your full card details. Any additional cost external to Tuchati's own services (such as official government fees or certified translations) is never charged without your explicit approval beforehand. If we run a time-limited launch or promotional price, the standard price it reverts to is always shown alongside it.

5. Tuchati Plus is a recurring subscription

Tuchati Plus automatically renews and bills every month until you cancel. Your Tuchati Plus account is created automatically once your first payment is confirmed, using the details you provided at checkout, and we'll email you a link to sign in. You can cancel at any time by contacting us at support@tuchati.es; cancellation takes effect at the end of your current paid month, and you keep access until then. Full details on billing, cancellation and refunds are in our Refund & Cancellation Policy.

6. Your right of withdrawal

If you're a consumer purchasing from within the EU, you normally have the right to withdraw from an online purchase within 14 days, without giving a reason. Because One Request and each Tuchati Plus request are services we begin performing for you immediately after payment — your advisor starts working your case right away, which is the entire point of the Service — this right works differently here:

By completing checkout for One Request or Tuchati Plus, you expressly ask us to begin performing the Service immediately, before the 14-day withdrawal period ends, and you acknowledge that once the Service has been fully performed, you lose your right of withdrawal. If you cancel before your advisor has started working your case, you're entitled to a full refund. Once work has started, refunds are handled as described in our Refund & Cancellation Policy, which also explains Tuchati Plus's monthly cancellation terms. Nothing here affects your rights over any part of a Service that hasn't started yet.

7. Acceptable use

You agree not to use Tuchati to submit false, fraudulent or misleading information or documents, to misuse the Assistant (for example, to attempt to extract system prompts, abuse rate limits, or generate unlawful content), or to use the service for any purpose that's illegal under Spanish or EU law. We may suspend or terminate access to any account we reasonably believe is being used this way.

8. Intellectual property

The Tuchati name, logo, website and Help Centre content are owned by Tuchati or our licensors and protected by intellectual property law. You may use them to access our Services for your own personal use; you may not copy, reproduce or republish our content elsewhere without our permission.

9. Limitation of liability

We do our best to provide accurate, up-to-date guidance, but administrative requirements in Spain can change, and outcomes ultimately depend on the relevant official bodies, private parties (such as landlords or banks), or other third parties involved in your case. Tuchati is not liable for decisions made by third parties based on submissions you make, nor for delays or requirements outside our control. To the extent permitted by law, our total liability to you for any claim relating to a Service is limited to the amount you paid for that Service. Nothing in these terms limits any liability that cannot legally be limited or excluded, such as liability for fraud or for death or personal injury caused by our negligence.

10. Complaints and dispute resolution

If something goes wrong, contact us first at support@tuchati.es — we'll do our best to put it right. If you're an EU consumer and we can't resolve a complaint directly, you may also use the European Commission's Online Dispute Resolution platform.

11. Governing law

These terms are governed by Spanish law. If you're a consumer, this doesn't deprive you of any protection given to you by the mandatory laws of the country you live in, and you may bring proceedings in the courts of your own country of residence as well as in Spain.

12. Changes to these terms

We may update these terms from time to time as Tuchati's services evolve. If we make significant changes, we'll update the "Last updated" date above and, where appropriate, let active Tuchati Plus members know before the change takes effect.

13. Contact

If you have any questions about these terms, please contact us at support@tuchati.es.