Contacting public authorities

Overview

Spanish public administration is split across national, regional and local bodies, each responsible for different things — and knowing which one to contact for your specific query isn't always obvious. Tuchati can help you find the right channel and prepare what you need before you contact them.

Requirements

• Anyone unsure which public authority handles their specific query
• Newcomers unfamiliar with how Spanish public administration is structured

Step-by-step process

• Describe your query to your Tuchati assistant
• Tuchati helps you identify which authority (national, regional or municipal) actually handles it
• Tuchati helps you understand what to prepare before contacting them, and what to expect from the process
• If useful, Tuchati can help you draft a message or explain what to say in a call or appointment

Required documents

• No fixed document list — a description of your query is the best starting point

Common mistakes

• Contacting the wrong level of government for a query that's actually handled locally (or vice versa), losing time
• Not preparing the right documents before an appointment, requiring a second visit

Practical tips

• Our guide to Spanish public services explained covers the general national/regional/municipal structure, useful background before contacting anyone
• Many procedures now require a prior appointment (cita previa) — see our guide to booking appointments

How Tuchati can help

Your Tuchati assistant can help you identify the right public authority for your specific query and prepare what you need before contacting them.